In addition to supervising the guest services staff, the Shift Lead is the point of contact in the absence of the Guest Services Manager. In addition, the Shift Lead will be cross-trained as a guest services greeter to serve as an ancillary greeter when the need arises. Greeters welcome and guide CCC guests and maintain an excellent public image for the Center, offer assistance in answering questions, giving directions to various amenities and services. Greeters also offer solutions to guest complaints and problems and follow up to ensure customer satisfaction. The Shift Lead is also responsible for administrative support to the guest Services Manager and staff.
Primary Duties and Responsibilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.
Position may require certifications by law and/or job assignment. Position requires frequent walking, climbing stairs, standing on cement floors; may require stooping, bending, crouching; may require long periods of sitting; may be subject to adverse working conditions; dust, grime, noise, fumes, wet floors etc., including weather; may require use of an electric cart; requires irregular and/or extended hours, including weekends, evening, and holidays, determined by event schedule and/or department need; requires radio usage – 2 way hand held.
*** Please upload resume as a MS Word or Adobe PDF document ***
Or in person at
700 14th Street, Denver, CO 80202
Colorado Convention Center/SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor
The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.
Closing Date: May 2, 2017Apply Online
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