Terms and Conditions

 
 

General

  1. Wall, column and permanent building utility outlets or sockets are not a part of booth space and are not to be used by exhibitors unless specified otherwise
  2. All equipment must comply with Federal, State, and local safety codes
  3. Under no circumstances shall anyone other than SMG/CCC Employees enter floor ports to connect to any convention center utility including power, phone or internet lines. A fine of $100 will be added to individual orders for each occurrence
  4. SMG will not be responsible for any cutting or altering of any floor covering necessary to bring utilities to a booth
  5. Exhibit equipment requiring exhibitor engineers or technicians for assembly, servicing, and operation may be installed by qualified exhibit staff. However, all ground/building connections to such equipment must be installed by CCC staff only
  6. All onsite changes will be charged a (1) one-hour minimum. The fee is $75/hr
  7. SMG/CCC reserves the right to disconnect any service for failure to adhere to these published policies
  8. All services with the exception of labor will be assessed a 30% late fee if ordered on/after the first move-in day

Payment

  1. PAYMENT IN FULL must be rendered on all orders when order is placed. NO EXCEPTIONS! No service order will be processed without full payment. Exhibitors with outstanding balances from prior shows must satisfy the payment requirement or services will not be provided
    • All on-line orders must be received 15 days prior to the first move-in date to qualify for the discount price. All orders placed after this deadline will be charged at the standard rate
    • All order forms and payment s in U.S. Dollars or credit card, must be received 15 days prior to the first exhibitor move-in date of the show, in order to utilize the standard rate. The floor rate will be applied to forms received after this deadline
    • The date received by the Denver Convention Complex will determine the applicable rate
    • All charges incurred during the show must be rendered in full at the time of service
    • Any balance outstanding after the event closing will be charged to the exhibitor credit card
    • If for any reason because of default on the part of the exhibitor it becomes necessary to engage in an attorney, the exhibitor agrees to pay all costs, expenses, and attorney’s fees expended or incurred by SMG in connection therewith
    • Unpaid balances are subject to a 1.5% per month thereafter
  2. Cash, company checks made payable to (SMG/Colorado Convention Center), money orders, and credit cards will be accepted for advance payments only
  3. There is a $25.00 service charge for all returned payments
  4. Rates quoted for all services include bringing the requested services to the booth in the most convenient manner and do not include connecting equipment or special equipment. All island booths require a scaled diagram with orientation. Larger power orders may require additional labor and materials for precise placement of services
  5. All prices are rental only. Material and equipment furnished by the Center for this service order shall remain CCC property unless otherwise specified and shall be removed ONLY by the Convention Center employees at the close of the show
  6. Booth utilities are to be ordered by each exhibitor separately and are not to be shared with other exhibitors
  7. Changes to original orders will require a service order to be signed by the exhibitor acknowledging receipt of service
  8. Notification of cancellation must be received in writing a minimum of fifteen (15) days prior to scheduled opening date. There will be a $50.00 processing fee for all refunds requested
  9. Credit will not be given for service or equipment installed and not used
  10. Claims will not be considered unless filed in writing by exhibitor prior to close of show. Refunds will not be considered unless filed in writing by the exhibitor prior to the close of the show. Please allow thirty days for processing

Electrical

  1. SMG/CCC conducts an audit of power supplied to all exhibits. Exhibitors will be required to pay standard rates for additional or unauthorized use of services. Services may be disconnected pending full payment
  2. SMG/CCC employs licensed electricians who are legally obligated to verify that exhibitor owned electrical material or equipment, including power distribution systems used during an event, comply with the National Electrical Code or are U.L. approved. Special attention is given to the grounding of equipment. The electrical department will make the final determination in allowing the use of any electrical material or equipment
  3. All equipment must be properly tagged and wired with complete information as to type of current, voltage, phase, cycle, wattage, horsepower, etc. If NO information is available, SMG/CCC electricians will compute a rating for the minimum electrical service required
  4. CCC/SMG reserves the right to refuse connection to any exhibitor whose equipment is deemed unsafe by the electrical department
  5. All exhibitors’ 120-VOLT cords must be of the 3 wire, grounded type. All exposed non-current carrying metal parts of fixed equipment, which are liable to be energized, shall be grounded
  6. Electrical service for exhibitor needs shall be available one (1) hour prior to opening time and until one (1) hour after show close daily. Equipment requiring continual power supply must order 24-hour power
  7. The Colorado Convention Center is not responsible for voltage fluctuations or power failure. If your equipment has strict tolerances for voltage you must provide your own regulating device
  8. All electrical equipment exposed to water/liquids must have ground fault circuit interrupters.
  9. Unless noted, services are provided in the most convenient manner
  10. Standard placement of 10×10 and inline booth power is the back center of the space
  11. Each outlet ordered on larger booth includes placement, for exact placement forward a map to Exhibitor Services; include booth dimensions and aisle #’s
  12. CCC electricians will not split/branch service to achieve multiple locations. Service must be ordered for each individual location requested. Exhibitors may bring their own 3-wire cords and equipment to distribute if desired
  13. All changes made after services are placed will be charged a one (1) hour labor minimum. The fee is $75/hr

Telephone/Cable T.V.

  1. Telephone instruments must be picked up at the Service Desk
  2. A Credit Card is required for long distance access to be turned on. All long distance charges incurred from the first move-in date through the last move-out date are the responsibility of the exhibitor. Usage will be billed at the close of show. There is a 100% surcharge on each long distance call. Copies of charge receipts and itemized billings will be mailed approximately one (1) week after the close of show
  3. Delivery of ALL data transmission lines ordered from an outside vendor will only be allowed to the Demarcation Room at the Convention Center. SMG/CCC staff will complete all installations inside the facility
  4. SMG/CCC reserves the right to require deposit for Telecommunication equipment prior to installation
  5. Phone Usage Charges: Usage charges are billed by CCC/SMG at the end of the show. Local and toll-free calls are free. Long distance calls are billed at AT&T retail rates
  6. Cable T.V. Deposits will be authorized only on the credit card on file. No checks are accepted for equipment deposit
  7. Cable T.V. Set Top Boxes will be delivered to the booth prior to Show Open

Water/Air/Drain/Gas

  1. Permanent building outlets, including restroom-plumbing fixtures, are not to be used for booth operations or disposal purposes. A $500.00 fine will be assessed and collected from any exhibitor involved in this activity
  2. Utility connections to booth will be operable one (1) hour prior to show opening and disconnected two (2) hours after show closing. To make alternative arrangements, contact the Exhibitor Services Department 30 days prior to show opening
  3. The C.C.C. is not responsible for moisture or water in air lines, or any pressure variations
  4. All equipment using water must have inlet and outlet properly tagged
  5. Natural Gas Service available in Exhibit Halls A & B only. PLEASE CALL 303-228-8027
  6. Testing and/or changes after placement will require additional labor and material charges